In this fast-moving, hyper-connected world of global commerce, the ability to build trusting relationships separates the winners from the losers. It is critical for executive and managers to build the emotional intelligence skills they need to be authentic and thereby establish honest and direct relations with clients, partners and vendors. In a world that would seem more connected than ever, technology has made it somewhat more difficult to truly connect with another individual, eroding the basic skills leaders need to make change. Harness your abilities to foster growth in your organization by leveraging those relationships that can truly make a difference.

• Building authentic business relationships

• Pre call planning

• Meeting relevance

• Moving from ON-Demand provider to Trusted Advisor Client service success scale

• Relationship mapping- 2×2 Value scorecard

• Surprise value

• Account management Success metrics

• Referrals

• Best in-class client relationship practices Action plan